Shipping Policy

Effective Date: 05 September 2026

At Kitab Excess, we are committed to delivering your books safely and efficiently. This Shipping Policy explains how orders placed through Kitabexcess.com are processed, packed, shipped, and delivered.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Order Processing

Orders are generally processed after successful confirmation of payment or order verification.

We normally aim to process and dispatch orders within 1–3 business days. Processing times may vary depending on product availability, order volume, holidays, operational circumstances, or other factors.

Orders placed on weekends or public holidays may be processed on the next available business day.

2. Shipping & Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, local delivery conditions, and other factors.

Estimated delivery times are only indicative and are not guaranteed delivery dates.

Remote locations, difficult-to-reach areas, adverse weather, public holidays, courier delays, or other circumstances beyond our control may result in additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

Shipping charges may vary based on factors such as:

• Delivery location

• Order weight

• Number of products

• Shipping service selected

• Promotional offers

• Other applicable shipping conditions

From time to time, Kitab Excess may offer free or discounted shipping under specific promotional conditions.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid contact number

Kitab Excess will not be responsible for delivery delays, failed delivery, return-to-origin shipments, or additional charges resulting from an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, any re-shipping may be subject to additional shipping charges.

5. Courier & Delivery Partners

Orders may be shipped through third-party courier and logistics companies selected by Kitab Excess.

Once an order has been handed over to the courier, delivery is subject to the courier company's operational network and procedures.

Kitab Excess is not responsible for delays caused by courier partners, although we will make reasonable efforts to assist customers in tracking and resolving delivery-related issues.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number or tracking link through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Delayed Deliveries

Delivery estimates are provided for guidance only.

Delays may occur because of:

• Weather conditions

• Public holidays

• High order volumes

• Courier operational issues

• Transportation disruptions

• Natural events

• Strikes or service interruptions

• Incorrect address information

• Remote or difficult-to-service locations

• Government restrictions or other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation, return, or refund.

8. Failed Delivery

If a courier attempts delivery but the customer is unavailable, unreachable, provides incorrect information, or refuses to accept the package, the courier may make additional delivery attempts or return the package to the sender.

Customers are responsible for cooperating with the courier and providing accurate contact and delivery information.

Additional shipping charges may apply if the order needs to be shipped again after being returned to Kitab Excess due to circumstances attributable to the customer.

9. Damaged Package at Delivery

Customers are advised to carefully inspect the external package when receiving their order.

If the package appears seriously damaged, opened, tampered with, or otherwise compromised, the customer should document the condition and contact Kitab Excess as soon as possible.

For claims relating to damaged, defective, incomplete, or incorrect books, customers must also follow the requirements stated in our Return & Refund Policy, including the applicable unpacking-video requirement.

10. Unpacking Video

For your protection and to help us investigate delivery-related issues, customers are strongly required to record a continuous and unedited video while unpacking their order.

The video should clearly show:

• The unopened package

• Shipping label and order details

• The condition of the package before opening

• The complete opening process

• The book/product received

• Any visible damage, defect, missing pages, or incorrect item

Please refer to our Return & Refund Policy for the applicable requirements regarding claims and refunds.

11. Multiple Products in One Order

Depending on product availability, packaging requirements, weight, or logistics considerations, products from the same order may occasionally be shipped separately.

If an order is split into multiple shipments, applicable tracking information may be provided separately.

12. Product Availability

While we make reasonable efforts to maintain accurate product availability information, there may occasionally be circumstances where a product becomes unavailable after an order is placed.

If a product becomes unavailable, Kitab Excess may contact the customer regarding the available options, which may include an alternative product, cancellation of the unavailable item, or refund where applicable.

13. International Shipping

At present, Kitab Excess primarily focuses on deliveries within India.

International shipping, if offered in the future, may be subject to separate shipping charges, delivery timelines, customs duties, taxes, documentation requirements, and other applicable regulations.

14. Changes to Shipping Policy

Kitab Excess reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on Kitabexcess.com with the revised effective date.

15. Contact Us

If you have questions regarding shipping, delivery, or an existing order, please contact us:

Kitab Excess
Address: Babu Rozgar Center, Near Mahila Memolal School, Bikaner, Rajasthan, India
Email: kitabexcess@gmail.com
Website: Kitabexcess.com

When contacting us about an order, please provide your order number and registered contact details so that we can assist you efficiently.

Customer Shipping Notice

Please ensure that your name, address, PIN code, and mobile number are accurate before completing your order.

We strongly recommend recording a complete, continuous unpacking video when opening your package. This may be required when making a claim for a damaged, defective, incomplete, or incorrect product.